Now Hiring - Automotive Remote BDC Agent (BDCA) in Burlington, NC

"We’re the answer ..." isn't just our slogan; it is who we are and how we do business! Our company wants to put you in the driver’s seat of your career and let you navigate your path to success.

Traver Connect provides customer retention solutions for the automobile industry including manufacturers and dealerships as their clients in the U.S.

Some of the services we offer include:

• Inbound Appointment Call Scheduling
• Recall Support
• Service CRM Tools
• Outbound Call Campaigns
• SMS Texting Platform (Advisor to Consumer)
• Mobile Payment Platform (Advisor to Consumer)

Please visit our website's "About Us" page at [please apply online] and listen to testimonials from current employees. If you feel that you are able to accomplish the day to day goals with our Team and enjoy talking on the phone then apply.

Only FULLY completed applications will be considered further in the hiring process!!!

ACCEPTING APPLICATIONS FOR W2 EMPLOYMENT IN THE STATES OF:

• Texas (TX), Florida (FL), North Carolina (NC), Nevada (NV), Ohio (OH), Tennessee (TN), Iowa (IA), West Virginia (WV), Oklahoma (OK), South Carolina (SC), Rhode Island (RI), Georgia (GA)

Candidates that wish to work from home are required to have:

• DSL or Fiber internet connection
• Webcam for training and continuous coaching
• Own a desktop and/or laptop computer (Macs, Notebooks, Chromebooks are NOT compatible with our software)
  • PC must have Windows 10 or 11 w/ 8GB+ of RAM, Intel i5 8th gen processor or newer (i7/i9 also acceptable) or AMD Ryzen 5 3000 series+ processor (AMD Ryzen 7/9 also acceptable), and 200 GB Hard Drive or SSD
• Quiet area set up with no distractions or loud noises

Please DO NOT apply if you do not meet the requirements to work from home!!!

WHY WORK FOR US?

We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and foremost are the skills, intelligence, creativity, and dedication of our employees.

Aligning with our Traver Connect culture, we are looking for someone who:

• Works well with others and performs well in a team setting
• Is detailed oriented and able to perform independently as well
• Listens well and is an excellent communicator
• Encompasses excellent time management skills
• Possesses willingness and desire to learn
• Is organized and passionate about their impact on the Company

TRAINING:

• Remote, Hands-On One-on-One Training with our Training Manager
  • One week training class from 8 AM to 5 PM CST with an hour lunch break and two 15 min breaks, no weekend training

REQUIRED HOURS:

• Rotating Saturdays with an alternate day off during the week
• Up to 40 hours per week for Full Time with opportunity for OT (scheduled 8hrs daily)
• Must exhibit punctuality and reliability in regard to work schedule

RESPONSIBILITIES:

In this role, consultants will accept and handle inbound calls from dealership customers with the intention of a final resolution.

This includes:

• Inbound Appointment/ Advisor/ Dealership Requests
• Answering calls on behalf of dealerships customers nationwide
• Coordinate / Schedule Customer Service Appointments
• Scheduling service appointments or car show appointments and inputting customer details in the dealership's scheduler
• Recommending Additional Service Needs (Presell) based on vehicle type or mileage (i.e. tire rotation, oil changes, air/cabin filter replacement or etc. )
• Manage and Document Processes in respective CRM tool(s) and Software(s)
• Utilize excellent spelling and grammatical skills to relay written messages as required
• Performing other duties as needed and assigned by the supervisor

QUALIFICATIONS

• High School Diploma
• Associate's Degree is a PLUS
• 35+ WPM
• Professional and friendly phone skills
• Ability to work rotating weekend
• Ability to multi-task and navigating multiple software(s) (concurrently)
• Self-motivated, enthusiastic presence in a team environment
• Professional and honest work ethic
• Proven conversion statistics
• Dealership / Inside Sales Experience is a PLUS
• Appointment Setting Experience is a PLUS

COMPENSATION/PAYROLL SCHEDULE

• Variable Compensation
  • Base pay starts at $15 per hour and you can earn up to $22 per hour
  • Hourly rate is determined based upon performance per pay period
• Semi-monthly payroll with check dates on the 15th and last day of the month
  • 1st-15th paid out on the last day of the month
  • 16th - last day of the month is paid out on the 15th of the following month

BENEFITS

• Paid Training
• Medical, Dental, and Vision Plans
• Vacation and Sick pay accruals
• Urgent Care Membership
• Company paid LTD with the option to enroll in Voluntary STD
• Company paid Life Insurance
• 401K with company match

About Traver Connect
Located in Richardson, TX Traver Connect (TCONN) offers a complete suite of solutions for automobile dealerships nationwide to maximize Sales BDC and Service BDC. Dealerships can utilize Traver Connect’s proprietary software to help increase dealership's revenue. The entire suite of TCONN's solutions is designed to convert customer leads into actual sales and service-lane profits. The staff of experienced experts are also able to provide professional training, both online and on-site while maintaining social distancing and enforcing safety measures. Traver Connect is ready to guide dealerships with well-executed best practices designed to grow customers consistently and profitably. In short, Traver Connect can enhance an entire dealership’s bottom line.

NO PHONE CALLS PLEASE

EQUAL OPPORTUNITY EMPLOYER

DRUG SCREEN AND BACKGROUND CHECK REQUIRED